The technology is designed to make life easier, however, in many cases connecting a simple printer or adjusting the resolution of a screen can give us much work or do not have the necessary privileges. All this is responsible for the Support Center or Service Desk of Microsyscom that will help you, not only to address the small issues of day to day so that the staff of your company should not waste time on them, But also the resolution of less common and more complex incidents such as the restoration of compromised equipment.
Our Service Center is managed by Microsyscom from the following centers or levels:
- From the Customer Service Center we control and manage all incidents from the users giving remote support to them or escalating them to field technicians.
- From the Network and Systems Operations Center from which we monitor the systems, networks and applications of all customers through a system of proactive attention.